FAQ
About Scooter
What should I know before riding my electric scooter?
Before riding your electric scooter, make sure you fully understand its features and functionalities.
We strongly recommend riding at low speeds until you have completely mastered the riding techniques to ensure your safety.
Do I need to wear protective gear while riding?
Yes, we highly recommend wearing protective gear while riding your electric scooter. This includes a helmet, knee and elbow pads, and gloves to ensure your safety.
Are the scooters waterproof?
Our scooters are designed to be water-resistant, meaning they can handle light rain and splashes, but they should not be submerged in water.
ROLEYX recommends all riders to maintain safe riding habits. We strongly recommend that you not do ride your Kaabo e-Scooter in rainy or snowy weather.
Can I ride with a passenger?
No, it is not legal in the United States to ride an e-scooter with a passenger.
Kaabo strongly recommends that only one person rides an e-scooter at a time for safety reasons.
About Shipping
Where are you shipping from? Do you ship internationally?
We ship from LA, and only to the contiguous United States.
Can I choose the shipping method?
Currently, we only ship by FedEx or UPS
How long does it take to receive my order?
Normally, we deliver within 2-6 business days，depending on the shipping address.
Do you offer expedited shipping?
We will ship the scooter as fast as we can. Currently, there is no expedited shipping.
How do I track my order?
A tracking number will be sent through email. It may take 48 hours for the tracking info to update.
About Maintenance
How to maintaining an electric scooter
To keep your scooter in top condition:
1. Read the manual – Learn about weight limits, charging times, and maintenance.
2. Charge properly – Use the correct charger; avoid overcharging.
3. Keep it clean – Wipe with a damp cloth; avoid soaking or harsh chemicals.
4. Check tire pressure – Use a gauge to keep tires at recommended PSI.
5. Inspect brakes – Replace worn brake pads and adjust cables as needed.
6. Lubricate moving parts – Use silicone/PTFE-based lubricants (not WD-40).
7. Store properly – Dry, cool places away from sunlight; don't store fully charged for long periods.
What regular maintenance is required?
※ Motors – Usually low-maintenance, but may need dusting/cleaning.
※ Tires – Replace every 1–2 years or ~1500km. Inflate to recommended, not max PSI.
※ Brakes – Check brake pads regularly; replace when material is thin.
※ Bearings – Clean and lubricate periodically with PTFE/silicone spray (never WD-40).
※ Tighten screws – Check monthly. Use Loctite on any loose ones.
※ Cleaning – Use damp cloth, compressed air, or all-purpose cleaner on cloth — avoid direct water contact with electronics or batteries.
How can I optimize battery life?
1. Charge in safe temperatures – Ideally around 20°C (68°F); don't charge hot batteries or in direct sunlight.
2. Avoid full discharge – Keep charge between 40%–90%. Never leave it at 0% or 100% for long.
3. Don't leave plugged in for too long – Even with auto cut-off, don’t leave it charging overnight.
4. For winter storage, charge to 100% before storing.
5. Avoid fast charging regularly – Fast charging is convenient but shortens battery life. Use sparingly.
If my scooter gets wet, can I charge it?
No. Let it dry for at least 48 hours before charging to avoid short circuits.