Warranty
๐บ๐ธ Warranty Policy & Manual
1. Warranty Coverage
ROLEYX provides a limited warranty of up to 24 months from the date of purchase, covering defects in materials and workmanship.
Warranty periods vary by component:
- Frame โ up to 2 years
- Motor โ 1 year
- Battery โ 1 year
- Controller โ 1 year
- Display โ 1 year
- Charger โ 6 months
Wear parts such as tires, inner tubes, grips, and similar components are covered for a limited period (14โ30 days depending on the item).
2. What We Provide
If a defect is confirmed under warranty, ROLEYX will:
- Provide replacement parts free of charge
- Offer remote support (instructions, videos, troubleshooting)
- Arrange repair or replacement when necessary
Within the first 7 days after delivery, scooters with confirmed manufacturing defects may be eligible for replacement.
3. Shipping Policy for Warranty
- Within 30 days of delivery: parts and shipping are covered by ROLEYX
- After 30 days: replacement parts are free, shipping costs are paid by the customer
Labor costs are not included unless otherwise specified.
4. Warranty Eligibility
To qualify for warranty service:
- Valid proof of purchase is required
- Product must be unmodified and properly maintained
- Product must not show signs of misuse, abuse, or improper storage
- Warranty applies only to the original purchaser
- Warranty is non-transferable
5. Exclusions
The warranty does not cover:
- Normal wear and tear (tires, brake pads, rubber or plastic parts, etc.)
- Cosmetic damage (scratches, dents, fading, etc.)
- Water damage or moisture-related damage
- Damage caused by accidents, misuse, or improper handling
- Unauthorized modifications or repairs
- Use for rental, commercial, or racing purposes
- Third-party parts not supplied by ROLEYX
- Missing parts due to lack of maintenance
6. Environmental Limitations
ROLEYX scooters are water-resistant but not waterproof.
Damage caused by rain exposure, submersion, corrosion, or improper storage is not covered under warranty.
7. Owner Responsibilities
The owner is responsible for:
- Performing regular maintenance as described in the user manual
- Using the product under appropriate conditions
- Keeping records of service and repairs
Failure to follow these responsibilities may result in denial of warranty claims.
8. Claim Process
To submit a warranty claim, please contact:
Include the following information:
- Order number
- Description of the issue
- Clear photos or videos
Our team will respond within 1โ3 business days with next steps.
9. Additional Terms
- Warranty service is limited to repair or replacement of defective parts
- ROLEYX reserves the right to inspect and evaluate all claims
- If a claim is not covered, a repair quotation may be provided
- Replacement parts may be new or equivalent in performance
๐ User Manual
Need help getting started?
Download the latest official user manual for your ROLEYX Bond S10.