ROLEYX provides limited warranty coverage of up to 2 years from the date of purchase, depending on the component, covering defects in materials and workmanship under normal use.

Wear parts and consumable components, including tires, inner tubes, brake pads, grips, and similar parts, are covered for a limited period of 14–30 days depending on the component.

If a defect covered under warranty is confirmed, ROLEYX will provide:

• Free replacement parts
• Remote technical support, including instructions, videos, and troubleshooting assistance
• Repair solutions when necessary

• Replacement parts are provided free of charge
• Shipping costs are covered by ROLEYX

• Replacement parts are provided free of charge for confirmed warranty issues
• Shipping costs are the responsibility of the customer

Labor costs are not included unless otherwise specified.

• Valid proof of purchase is required
• The product must be used and maintained according to the user manual
• The product must not be modified or repaired by unauthorized parties
• Warranty coverage applies only to the original purchaser
• Warranty coverage is non-transferable

This warranty does not cover:

• Normal wear and tear, including tires, brake pads, grips, rubber, or plastic components
• Cosmetic damage, including scratches, dents, fading, or surface damage
• Damage caused by accidents, misuse, abuse, or improper handling
• Damage caused by improper storage or insufficient maintenance
• Unauthorized modifications or repairs
• Commercial rental use or racing purposes
• Third-party parts not supplied by ROLEYX
• Damage caused by failure to follow recommended maintenance procedures

ROLEYX scooters are designed to be water-resistant but not waterproof.

Warranty does not cover damage caused by:

• Submersion in water
• Prolonged exposure to rain
• Water intrusion
• Corrosion
• Improper storage in wet environments

• Performing regular maintenance according to the user manual
• Using the scooter under appropriate riding conditions
• Keeping records of maintenance and service history

Failure to properly maintain the scooter may affect warranty eligibility.

Please provide:

• Order number
• Description of the issue
• Clear photos or videos showing the problem

Our team will respond within 1–3 business days with the next steps.

• Warranty service is limited to repair or replacement of defective components.
• ROLEYX reserves the right to inspect and evaluate warranty claims.
• If an issue is determined not to be covered under warranty, ROLEYX may provide a repair quotation.
• Replacement parts may be new or equivalent in performance.